Wednesday, December 26, 2012

MTS India Hopes to Continue Mobile Services Beyond 18 January, 2013


MTS India the CDMA Mobile service of Sistema Shyam TeleServices Ltd (SSTL) with over 16 million customers today said that it will not exit the Indian telecom market and trying to continue its services beyond 18th January 2013.
MTS India
After TRAI’s latest directive to all mobile service providers who’s licences had quashed by the Hon’ble Supreme Court on February 2, 2012 including MTS India, to inform their customers that they would be suspending their GSM and CDMA Mobile services from January 18, 2013.  MTS India said that “MTS wishes to inform millions of its customers that being fully committed to its customers and the investments it has made in India, it intends to continue its operations beyond January 18, 2013 and in this context has taken and is taking all the possible steps.
According to MTS India’s official statement  ”To ensure the continuity of its services beyond January 18, 2013. MTS has already filed a Curative Petition against the Judgment seeking to annul the cancellation of its licenses. MTS believes that it has a very good case in the Curative Petition both in facts and law and is hopeful of a favorable order of restoration of its licenses. MTS is hopeful that the Supreme Court will take up its curative petition before January 18, 2013.”

Tuesday, December 25, 2012

Exclusive : Vodafone India Launches Online Customer Care Live Chat Support


Vodafone India has introduced a refreshingly new online customer care initiative, ‘Online Live Chat‘ service for all its mobile customers across India.
Vodafone India Customer Care Online Chat Support
Happy to Help through Live Chat Service is endeavor in the Indian telecom industry and aims at ensuring customer service as a key differentiator for Vodafone. The service will take care of all postpaid & prepaid queries/ requests & complaints through live Chat option. The new service designed to help customers wherein its customer care executive will chat with website visitors in real time and have their questions answered instantly.
Presently the Live Chat service will be available in Mumbai, Delhi & NCR and Gujarat circles and will be expanded to other circles across India soon. To avail the service, Live Chat, subscribers have to log on to Vodafone India website and select the circle, click on the ‘Chat’ button under the “We’re Happy to Help through live chat now! . Once the customer fills a Pre-Chat Form, he/she automatically gets transferred to a live chat with the company representative.
Vodafone India LIVE CHAT
The representative then resolves/answers queries/requests/complaints and closes the chat accordingly. The service is available only for Vodafone India’s existing prepaid and postpaid customers between 9.00 am to 6.00 pm from Monday to Saturday only.
Vodafone India's Live Chat Service

Airtel Joins Idea Cellular: Blackout Days Extended to Voice Calls Starting 2013


As expected after Idea Cellular, Airtel extends black out days on voice calls along with SMS. It is already shown on Airtel’s website and it says: ‘ On Black Out days all person to person SMS and Voice calls will be charged at normal rates and not at discounted rates’.
On Black out days,No SMS packs benefits will be applicable. Normal SMS rates of Re 1 for local SMS, Rs 1.50 for National SMS and Rs 5 for International SMS and voice call rate of customer tariff plan will apply between 00.00 hrs to 24.00 hr.
airtel-2013-blackout-days
Airtel SMS and Voice Black out days 2013
  1. 1st January – New year
  2. 14th February – Valentine Day
  3. 27th March – Holi
  4. 3rd November – Diwali
  5. 31st December – New year eve

Monday, December 24, 2012

Airtel WiFi to Be Rolled out Soon


It’s been in discussion to offload data to WiFi from cellular network for a time, it seem Airtel is going into that way. Airtel, India’s largest mobile operator is launching WiFi services across India in coming days.
As of now Airtel will start offering WiFi services in Delhi-NCR, Mumbai and Banglore in inital phase. Airtel is offering secure wireless broadband internet with unlimited usage. All the WiFi plans are session or time based. Rs 20 offer 30 minutes of usage with unlimited downloads. Rs 30 and Rs 50 offers 60 minutes and 120 minutes of usage respectively.
airtel-wifi
Just find out Airtel Hotspot and select ‘airtel WiFi Zone‘, activate voucher and login to start browsing. For customer support Airtel opens a new helpline on 18001022244.
Airtel also opens up options for WiFi Hangout for an establishment owner and WiFi Partner for the cafe, restaurant owners. Airtel WiFi Partners can start offering service at zero investments and can earn commission on every WiFi session sold.
This move is similar to Aircel’s WiFi offering partnering SpectraNet in selected cities – Agra, Bangalore, Chennai, Delhi NCR, Goa, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Ludhiana, Mumbai and Pune. Stated in February 2011, Aircel currently offers 3 WiFi plans – Hourly pack Rs 15 offers 50 MB usage at upto 256kbps speed for 1 hour; 24Hrs pack Rs 25 offers 100 MB usage at upto 512kbps speed for241 hour, Monthly plan Rs 249 offers 3GB usage at upto 1Mbps speed for 30 days. The billing was done on Aircel prepaid account or postpaid bill.
On Airtel website we don’t find any speed limitation or fair usage policy details, though we afraid they are very much present. If any of our readers tested Aircel or Airtel’s WiFi, please drop us a comment regarding your experiences with them.

Sunday, December 23, 2012

Aircel Partners With Yebhi Offers Free talk time on every purchase


Aircel today announced a unique alliance with Online Fashion Store Yebhi. This alliance brings an exclusive proposition – “KSKT- Keep Shopping Keep Talking,” where Yebhi customers can avail free talk time of Aircel on purchases made from the portal. This association is part of one of the many initiatives Aircel is undertaking to connect with the youth.
aircel-logo
Under KSKT, which begins today, customers visiting Yebhi will get a shopping promo code depending upon the product they purchase.
Subsequently, Aircel customers will be directed to its website, wherein with the input of shopping promo code, they will be able to enjoy free talk time. The Free Talk time offer will be different for different users based on purchases made where the offer is live.
For instance, with a shopping of Rs 1000 on Yebhi, a customer can get free Aircel Talk Time worth Rs 200. Under the offer, non-Aircel customers can get free Aircel connection along with purchase made at Yebhi’s website as well, if they so desire.

Idea Cellular Extends Black-out Days to Voice Calls too Starting 2013


Aditya Birla promoted Idea Cellular has informed that now voice call rates will be as per with base tariff (ranging from 1.5p/sec to Rs 2/minute) on the Black out days.
As of now most operators charges SMS at base tariff – Re 1 for local and Rs 1.50 for National SMS on the black out days. But it seems Idea Cellular really crossed the limit and extended this anti-consumer policy on voice calls too.
In 2013 Idea will charge for voice and SMS at per base tariff on 1st January, 14th February, 4th August as Friendship day, Diwali – 2nd November and 31st December.
Idea-Voice-rates-on-blackout-days
I must say this is really bad move by Idea Cellular, and expecting Airtel and Vodafone will follow soon. TRAI must take care of this as immediately as possible.
Please note it is only applicable for TN, GUJRAT, Bihar, Delhi,UP Circle.

BSNL Facing Heat from Local Players on Wired Broadband Segment


I know many one who have just begun to reading this article start thinking how ridiculous to compare a Govt. owned nationwide ‘most reliable’ ISP with some crappy, buggy, unreliable ISPs that’s too provided and serviced by local cable operators provided. I know it’s a very natural to think so, even personally I also would think so. But after using one of them so called bogus service I was bound to change my thought. And after digging a bit with help of the experiences of many of my friends I have decided to share this with you people. Here this is.
BSNL is a state owned, country’s largest broadband service provider and no doubt in many places it’s the one and only provider of broadband. As expected monopoly is also there. Still BSNL is continuously facing loss making if we consider the conditions in metropolitan area we can see that there are many ISPs. Some of them are provided by your local cable operators and they are performing very well in terms of price, reliability, performance, service and some other issues.
bsnl-local-player
I am going to explain all of these one by one. Before mentioning anything I should clear that the below mentioned data and information’s are based on my personal and some of them are collected from my friends from many parts of Kolkata. So it may vary from area to area, person to person. I just tried to give an outline rather than a direct comparison.
  • Price:
Price is one of the main and important issues. Surprisingly BSNL’s ADSL broadband plans are costlier (and BSNL charges skew high price for FTTx/FTTH that no home user can afford them). Even prices are very much outdated (2007’s price still now) where other state owned ISP MTNL is started providing 512 Kbps combo(BB + LL’s rental) at Rs.500, BSNL’s is still charging Rs.750. Same applicable on local cable provided BB’s plans also. Better look on the below table:
BSNL-Broadband-Plan-Details-2013
* plans are still not updated in website but available through local cable operator.
** all above plans may vary a bit from operator to operator.
In Kolkata there are some other ISP also, like Get Network, though none in my circle is using it, so can’t able to get the details of them. I also did not take inputs from wireless ISPs like Tikona, Meghbela Wireless or A1 Diginet.
One of the main benefits is all these plans are prepaid. So, pay and use. Next month? Need higher speed? Just ask them to recharge your specific pack; speed will be increased in next second after recharge. This is very handy, unlike submission of application form and other bla bla from Govt Babus at BSNL.
One of the other players of Hyderabad’s Beam Fiber is offering more lucrative plans like below:
Beam Fiber-Hyderabad
FUP Limits:
Beam-fiber-FUP Limits
There plenty of local broadband operators in India. They have also above like plans but as I was able to collect data from Kolkata based ISPs, so can’t able to mentions all of them tariff plans.
  • Reliability:
The above mentioned ISPs are operating around 5 years (+/-) in Kolkata. As I have seen they never increase plans costs suddenly or frequently. Rather price list is very much stable. It’s also true that some local operators charges few bucks extra (say Rs.50) as service/maintenance fee. But that’s all.
  • Performance:
Let’s come to the connectivity issue. First of all I m mentioning a speed test result. I should mention that all the below mentioned test are taken through speedtest.net and via Reliance Communication, Mumbai server.
bsnl-speed-test-results
Look at the ping. Speed will be as per your opted pack. But BSNL’s ping is too high. This high ping may result in surfing and must not appropriate for online gaming and other stuffs.
Again I m telling this results were taken randomly. In your area BSNL may perform well, but it happens somewhere (BSNL result has been taken from Madhyamgram).
  • Service and some other issues:
Personally, I am using one of the local broadband for more than 4 months. Its true problem occurs but rectifies in minimum time unlike BSNL. If your local cablewala dada is very much customer friendly, then you should have fewer problems. Your one phone call may solve your entire problem. If you are opting for long-term package, you may get some discounts like BSNL. Peering (will discuss in another article) also a profitable service you may get along with your local ISPs. Meghbela and Alliance provides extraordinary high speed over torrents via peering.
So, at the end of the story I will just these ISPs are giving high competition to BSNL. Not only on metropolitan area, these ISPs also started offering their service on sub-urban areas in many parts. In rural area BSNL is only one to serve but still miles away to touch its expectations. It’s time for BSNL to improve their service, revising their package values and set up faster problem solving infrastructure. Otherwise who can say broadband monopoly is not going to be erased.